Sooke Harbour Resort & Marina

HEALTH & SAFETY PROTOCOLS

OUR COMMITMENT TO YOU

True Key Hotels & Resorts is committed to the safety and well-being of our guests and employees, we meet or exceed all Work Safe BC and Centre for Disease Control protocols. We want to ensure that everyone feels safe when visiting Sooke Harbour Resort & Marina and other True Key properties, so you can feel confident that you’ve made the right choice for your vacation destination.

Please find information on how we strive to ensure your safety below.

OUR STEPS TO ENSURING YOUR SAFETY

sanitizing

We are frequently cleaning high-touch areas throughout our Resort including our front desk, door knobs, key pads, etc.

housekeeping

We complete a full deep-cleaning of each room after each guest has departed using commercial grade EPA-approved cleaning products

hand-washing

Our team has been provided hand sanitizer and additional cleaning supplies, masks and gloves for the safety of each other and guests

social-distance

We have adopted no-contact check-in & check-out procedures as well as asking guests to be mindful of others by maintaining a distance of at least 2 metres (6 feet)

FREQUENTLY ASKED QUESTIONS

Watch our FAQ video below to find out more information if you are planning on staying with us.

FAQ’s:

  • Is your Resort open?  Yes, we are open with new protocols in place to keep our guests and employees safe.
  • Are the hot tubs open? At this time, our hot tubs are closed until protocols are implemented to keep our guests safe.
  • Is your Resort pet-friendly? Yes, we offer a few suites that are designated as pet-friendly. Pet fees are $40 for 1 pet and $70 for 2 pets, per stay.
  • Are restaurants open? Several Sooke restaurants are open for dine-in, take-out and delivery services.
  • Do I need a ferry reservation? Please see the BC Ferries website for information on traveling by ferry.

GENERAL PROTOCOLS

True Key Hotels & Resorts meets or exceeds all housekeeping protocols provided by the BC Center for Disease Control, WCB and the Provincial Health Authority.

For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including protocols for all surfaces and tracking cleaning schedules. Recommended social distancing guidelines are being adhered to throughout the resort.

The following are some of the key protocols we are asking of our team and our guests to ensure a clean and safe environment:

Cleaning Protocols:

  • Regularly sanitizing of the front desk, public areas, coffee machines, door knobs, furniture and other high-touch points
  • Disinfecting all door keypads after each use
  • A full deep-cleaning of each suite and it’s contents after each guest has departed using commercial grade EPA-approved cleaning products
  • Steam cleaning of all upholstered surfaces
  • Professionally laundered and sterilized sheets, towels, etc.
  • Providing team with additional cleaning supplies and personal protective equipment
  • Hand sanitizer, tissues and wastebaskets available for all resort & hotel guests

Guest Awareness:

We are asking all guests to:

  • Be mindful of others by maintaining a distance of at least 2 metres (6 feet)
  • Follow contactless check-in and check-out procedures
  • If you become ill and have recently visited us please contact us as soon as practical so appropriate measures can be taken to protect others
  • If you do not feel well and are experiencing symptoms of illness (fever, trouble breathing, coughing, sore throat, fatigue) please postpone your visit until you are well
  • Work Safe BC has asked that all guests place their dirty linens & towels into provided sanitized laundry bags prior to checking out

We invite you to contact us if you'd like more information