This policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining the use and storage of personal information, and for sharing certain types of personal information in some limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person whom to direct such questions or requests, and the means by which to communicate with that person.

Sooke Harbour Resort & Marina and it’s website is professionally managed by True Key Hotels & Resorts Ltd. In this policy ‘True Key’ means True Key Hotels & Resorts Ltd. and its affiliated companies/properties (Bighorn Meadows Resort, Sunrise Ridge Waterfront Resort, Harrison Beach Hotel, Sooke Harbour Resort & Marina, SookePoint Ocean Cottage Resort, Moutcha Bay Resort, Nootka Sound Resort, & Newton Cove Resort). The words ‘we’ and ‘True Key’ do not include third party hotel owners or third parties involved in the delivery of services.

In this policy, personal information means information that can be explicitly used to identify and/or contact you as an individual. This includes information about you that is personally identifiable like your full name, mailing address, e-mail address, credit card number or phone number. This policy also includes information on guest preferences and usage, when such information is supplied to or recorded by True Key in the course of transacting business with an individual.

This Guest Information Privacy Policy also applies to information regarding True Key’s corporate customers and those collected through proposals and contractual arrangements.


  • By making a reservation on-line, by telephone at a True Key property, or with a recognized True Key wholesaler (i.e. Jonview, Expedia,
  • By registering with True Key and it’s property monthly email newsletters.
  • By communications with True Key regarding service delivery, such as a comment card or e-mail.
  • By participating in a marketing initiative i.e. online contest.

We may also contact you from time to time to conduct surveys or to obtain your feedback on our existing or proposed product and service offerings. Your survey responses and feedback are used solely for internal management purposes. You can withdraw your consent to be contacted about product and service offerings at any time by contacting us at


Except as expressly set out in this Privacy Policy, we will not sell, transfer or otherwise disclose any of your personal information to any third party (including any of our marketing partners) without your consent.

We disclose personal information only in these limited circumstances:

  • We may disclose a guest’s personal information to a person who, in the reasonable judgment of True Key, is seeking the information as an agent of the guest, for example, a travel agent who is booking a reservation on behalf of the guest.
  • Personal information may be shared with other True Key properties so that they may better provide services to you in the event you wish to travel to that True Key property in the future.
  • Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary.
  • Personal information may be shared with a third party retained by True Key to perform functions on its behalf such as reservations handling, data processing or storage, guest surveys or research.
  • Personal information may be shared with an agent retained by True Key to evaluate a customer’s credit worthiness or in order to collect a customer’s past due account.
  • Personal information may be shared with a public authority or an agent of a public authority if in the reasonable judgment of True Key it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.
  • Personal information may be shared with a public authority or an agent of a public authority’s if required by law, warrant or other compelling legal authority requiring such information.

Any such disclosure of a guest’s personal information by True Key to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.


We will maintain your personal information in secure data storage to safeguard it from unauthorized access, use or disclosure. We will maintain the strict confidentiality of all personal information collected, and will only disclose such information to employees and service providers of True Key who require such information for the purposes set out above. We have entered into agreements with our service providers to safeguard the personal information in their possession. We will only keep your personal information for as long as it remains necessary or relevant for the purposes stated above or as otherwise required by law.


You are always free to refuse to provide personal information to us. Unfortunately, True Key will not be able to accept a person as a guest without the required personal information.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by using the ‘Unsubscribe’ methods as outlined in our monthly email newsletters or sending us an email at and providing us sufficient personal identifiers so we can act effectively on your request.  However, in either case, this may limit our ability to serve you.


Our website may contain links to third party websites, including websites related to properties operated by True Key Hotels & Resorts Ltd. We strongly encourage you to read the privacy statements of all such third party websites as their policies may be materially different from this Privacy Policy.


True Key has compiled the information on this Website for the use of guests, prospective guests and travel professionals. The information, material and software algorithms contained in this Website or which may be downloaded from this Website, including text, graphics and hyperlinks, are provided ‘as is’ and ‘as available’.

The information and material contained in this Website are believed to be accurate and complete at the time of their posting. Although True Key attempts to ensure that all information and material remain current and accurate, they are subject to change without notice and True Key does not warrant their accuracy, completeness and currency at all times.

In addition, True Key does not warrant the accuracy, adequacy or completeness of software algorithms and expressly disclaims liability for errors or omissions in any software algorithms.

No warranty of any kind, implied, express or statutory, including but not limited to warranties as to non-infringement of intellectual property rights or third party rights, title, latent defects, uninterrupted service, merchantability, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with the information, materials and software algorithms.


If you have any enquiries or comments about this Privacy Policy, please contact

To contact us by phone, please call 1-866-616-3236.

Sooke Harbour Resort & Marina
6971 West Coast Road
Sooke, BC
V9Z 0V1